With 90 years of combined IT support experience, our team members here at IT Medical Group are no strangers to helping out with EMR software support for your medical practice. We would typically recommend calling us first to handle your EMR software support issues as opposed to calling the EMR vendor. We acknowledge that while the EMR software is not our product, oftentimes if the issue is just occurring for one user it tends to be a PC or network problem, which the vendor will not be able to assist you with anyway.
IT Medical Group’s EMR vendor collaborations
Some of the EMR vendors we have worked with include, but are not limited to:
- Allscripts
- Aprima
- Athena Health
- CareCloud
- Centricity
- Dentrix
- Greenway
- Intergy
- IMS Clinical EHR
- IPS
- MedicalManager
- Meditab
- ModMed
- NextGen
- Practice Partner
- Raintree
- Vow Inc, and many others
EMR database troubleshoot and follow-up
If we have troubleshooted the issue and realize it is in fact an issue with the EMR database, we will contact the EMR vendor on your behalf and give them any information we learned while working on the problem. This way we can help save you time. We even reach out to them to follow up and ensure that they were able to help you with the issue. So if any problems come up with your EMR software, please contact us first so we can either solve the issues or get the process started on your behalf. The goal is to keep you helping your patients without any added stress.
Contact us
Are you currently experiencing EMR software support problems? Give our helpdesk team at IT Medical Group a call now and we can give you fast, effective service. Call (661) 501-9988 or contact us.