IT Medical Group understands the urgency in a medical practice when technical problems arise. Rest assured that we offer 24/7 support to help keep your practice running smoothly even if the problem occurs outside of regular business hours.
Our Medical IT helpdesk team is expertly trained and equipped to serve you by handling any level of problems, simple or complex. We have systems in place to ensure that each time you call your issues will be handled with excellent care to your satisfaction.
What to expect when you call
There’s no need to wonder about which team member you need to speak with. Every member of our staff is qualified to begin assisting you with your needs.We take our customer’s phone calls in the order they were received using a ticketing system. The system not only keeps track of the order calls were received, but keeps a log of when the call was placed, which of our team members helped with the issues, how long it took to find a solution, and information regarding the solutions we came up with. This will help us help you in the future should the same issues recur, or if any new issues could be related. Because we utilize performance reports of your systems on a daily basis, we are also able to be proactive in drawing your attention to equipment or software that may need to be replaced before it creates any major issues.
Our goal is to constantly improve our service
When our phone call with you is complete, you will receive an automatic survey that will allow you to give us feedback on our services. Our goal is to improve job performance and your feedback helps us accomplish this.
Our staff has regular meetings to discuss how we can continually improve in order to offer the best possible medical IT helpdesk for you and your practice. Whether it’s in improving standardization and procedures, or ways we can be even more timely in assisting you, serving you as best as we can is something we always desire to grow in. If you would like to speak to our medical IT helpdesk, please call (661) 501-9988.